FAQs

We appreciate that these event tickets have sold out in an unprecedented manner this year and given the demand there is a number of disappointed children - whilst the easy answer would be to increase ticket numbers we hope that you understand that the safety, security and overall experience your children have is of paramount importance to us. By increasing ticket numbers without the extra voluntary support or increased capacity of our offerings means that it compromises the event for every child and more importantly our ability to look after your children safely.
We are currently operating a waiting list for both the Glitter and Snow Ball. We are at maximum capacity for both events and tickets will only become available on the basis of any cancellations and will be offered in the order that names have been registered to the waiting list.
You will be contacted via email and offered a ticket dependent on the waiting list should a ticket become available.
Should you wish to add your child to the waiting list please use the appropriate form on the website. Please also be aware that our waiting lists are long and that this by no means guarantees anyone a ticket.

We do ask that anyone who no longer requires a ticket contact us via the website where we can organise a refund and offer the ticket to the next person on the waiting list.
Please note that requests for refunds in less than 24 hours of the event cannot be guaranteed a refund unless we can re-sell the ticket.
Non attendees on the night are not entitled to a refund.
We ask that you do not offer your ticket to anyone outside of these arrangements given that we require all parents of children attending the events to provide the required emergency contact details, permissions, and allergy information.
Any child that arrives whose name is not on our records will not be able to stay and we will ask that they are collected immediately.
We appreciate that these event tickets have sold out in an unprecedented manner this year and given the demand there is a number of disappointed children however, we would hate to have to further that disappointment by turning a child away on the night should they not be on our list. Please may we politely request that you do not put us in a difficult position.

The Glitter Ball is being held at Storey’s Field Centre, Eddington Avenue, Eddington, Cambridge, CB3 1AA - 6.30pm until 8.30pm.
The Snow Ball is being held at Storey’s Field Centre, Eddington Avenue, Eddington, Cambridge, CB3 1AA - 7pm until 9pm.

All supervisory adults are committee members and/or parents of children present. All adults have given their time voluntarily and we thank them for this.
We would expect your children to treat them with the same level of respect as they would do with their teachers in a school setting.
These volunteers are here to ensure that your children have an amazing time whilst also taking the responsibility of their safety and security. Please remind your children to ensure that they listen to the directions given by these adults.

Children are expected to behave as they would do at school, any unacceptable behaviour will result in the child/children involved being removed from the entertainment and parents contacted to collect them.

For safeguarding reasons we operate a no mobile phone policy - if your child does have to bring a mobile phone with them then we ask that they leave it in a bag or a coat or if needs be with an adult volunteer and they can collect it at the end of the evening. If a child does visibly have a mobile phone with them during the event then we will ask that they either put it away or we will look after it until the end of the evening.

No, there is no need to bring your ticket, every child attending will be registered against the tickets sold.

There is no dress code – please come as you wish. Party wear, casual clothes, anything goes, whatever you feel comfortable in!

A qualified first aider will be on site to administer first aid should it be required.

There will be snack food available, i.e, pop corn, crips, sweets however, we do ask that your children are fed a proper meal before they arrive.
Whilst we have requested allergy information via ticket sales please remind your children before they arrive to be aware of their own allergies.

There will be water and squash available.
For safety and security reasons no drinks will be allowed within the main dance area.

Please, where possible lift share if you can.
We ask for your patience at both drop off and pick up, logistically trying to register and ensure the safe departure of over 200 children takes time and safety is our primary concern.
For collection parents are required to come and collect directly from the venue. We appreciate that this may take a little longer but the priority is the safety of your children and no child will be allowed to leave the premises until an adult on site has taken the responsibility of collection.
At the Snow Ball we are happy that children are dropped off directly outside the venue and can make their own way inside.
Storey’s Field is based within a residential area, please be considerate to the local residents and avoid parking where you may cause a blockage.
Further parking details will be emailed nearer to the event.
We will have parking monitors to ensure that people park in only the appropriate places and do not pull up on the side of the road.

We will provide an emergency contact mobile number on the night of each event which will be highligted here for any parent that has an urgent issue that we would need to be made aware of.